OTL Pilot Certification Program

From 2019 to 2021, TFHI, with support from Humanity United, implemented On The Level, a certification program for agencies, in the Myanmar to Thailand recruitment corridor. TFHI partnered with the Seafood Task Force who enrolled eight Myanmar recruitment agencies to OTL.

In August 2019, eight agencies, represented by owners and key staff, completed the Ethical Recruitment Appreciation Course and scored “strong evidence of learning” in the training evaluation and showed commitment to complete the program components. Seven of the eight trained agencies proceeded with the program, completed self-assessment, and underwent on-site assessment.

In March 2020, TFHI met with each agency to present audit findings and recommendations for corrective action. Six agencies showed a willingness to improve and responded to TFHI’s recommendations. With additional support from Nestlé, TFHI developed the Systems Improvement Program or the “improvers program” for agencies to receive coaching and training to better prepare them for certification.

TFHI recognizes that each agency has made improvements, in varying degrees, to their respective internal systems. Unfortunately, due to the Covid-19 health crisis and the political situation in Myanmar, TFHI is unable to conduct verification measures to determine if an agency should receive certification. 

Each agency’s status can be viewed in the Improvers Program Matrix which will be updated when certification activities can resume and progress can be verified.

TFHI commits to supporting these six pilot agencies to complete OTL certification activities as soon as it is possible.